Client Support Specialist with German

Work model: onsite

At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Kraków, Gdańsk, Wrocław. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and various benefits. Be Cognizant!

About the role:

This position requires you to collaborate closely with the customers and assist them with any queries regarding the incentive programs. They may concern incentive calculation, payment, disbursement etc.

• Manage and communicate with high-end client partners on a regular basis,
• Provide wide-range support regarding the incentive programs to client partners via mail,
• Respond to and resolve queries from partners and subsidiaries regarding incentive calculation, payment, disbursement, and other related queries,
• Enroll and onboard partners in the client ecosystem based on eligibility criteria established by the client,
• Handle end-to-end payment process - processing incentives earning calculations, claims, and reconciliation.

• Excellent written communication skills – English & German (min. B2),
• Interest and ability to quickly learn high-tech products and services,
• Experience reconciling accounting figures and financial records,
• Intermediate to advanced computer literacy,
• Good numerical ability and logical reasoning,
• High level of attention to detail,
• Professional email writing skills,
• Appropriate handling of sensitive information,
• Ability to work to deadlines,
• Team player with the ability to work with multiple stakeholders involved,
• Strong client relationship management and customer service skills,
• Willingness to work from the office and during the 01:00 PM - 09:00 PM shift.

• Extensive benefits package: LuxMed medical healthcare including dental care, life insurance, multisport card, cafeteria benefits,
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation,
• Pleasant and inspiring working atmosphere,
• Professional development and clear career path,
• Training & development opportunities.