Junior Customer Care Agent - Finnish speaking

Your key tasks and responsibilities are: 

• Handling emails and tasks in multiple CRM systems
• Responding to customer inquiries in our inbox, assisting both internal and external departments 
• Performing administrative tasks such as changing bank account details and updating company information 
• Providing technical support to merchants with Card Terminals 
• Supporting merchants with Acquirer agreements
  

What makes you the best person for this job?

Your personal qualifications include: 

• Fluent Finnish and English (speaking and writing)
• Strong communication skills, both verbal and written 
• Team player, enthusiastic about delivering a great customer experience 
• Capable of technical reporting of IT incidents 
• Detail-oriented with a strong customer mindset 
• Conscientious and persistent in obtaining valid customer information 
• Organized with the ability to prioritize tasks 

Competence and experience: 

• Excellent communication and collaboration skills 
• Good cooperation skills with different stakeholders, both internal and external
• Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
• Relevant work experience and knowledge of the fintech business area are a great benefit
• Knowledge of corporate structure, business forms, subscription rules, card companies’ credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit 

Background and qualifications: 

• Administrative background or experience with administrative tasks 
• Experience with payment products and card services is beneficial but not required 
• Proactive and diplomatic approach to customer’s support 
• Strong commitment to assisting customers in resolving issues 
• Result-oriented, service-minded, self-driven, and flexible 
• Strong service orientation with an emphasis on quality and precise task execution 
• Team player who understands the importance of collective effort to achieve success 

• Work from home
• Mobile phone/Internet subsidy
• Trainings and courses
• Sports benefits
• Entertainment events for employees 
• Medical insurance
• Pension scheme (PPK) 
• Competition Award 
• Life, accident & critical illness Insurance 
• Paid Sick Leave
• Relocation bonus 
• 20/26 days of holiday